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admin : Tuesday, December 17, 2013, 12:29

Refund issued for products falsely claimed as imitation

I sold products to a client and on the PayPal invoice was not indicated they were brands. Customer claimed for imitation and requested a refund of $ 1.300.
After around a month for “investigation” from PayPal, they decided in favor of the customer and they refunded $1.630. Furthermore, buyer could keep products and was not obliged to return as this is illegal procedure. When I asked them to send me copies of proof provided by buyer, they replied that they can only send after formal request from a third party.
Does anybody knows what I can do next?


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