PayPal Complaints

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: Monday, December 10, 2012, 13:11

Paypal won’t let me access my account

About a month after trying to access my Paypal account(to no avail) to update my credit card info,I received my second identical warning.So,I re-tried to get into my Paypal account but was told: We are currently performing regular maintenance of our security measures. Your account has been randomly selected for this maintenance, and you will now be taken through a series of identity verification pages….Protecting the security of your PayPal account is our primary concern, and we apologize for any inconvenience this may cause. When I give them this info,(my credit card info) I am still denied access. But where does my card info go then? I thought I was being scammed by another one of their fake emails. So I only gave them outdated credit card info. But they give me no way to correct my problem, other than re-giving them my correct info. I refuse to do this. I should not need it just to get into my account? So now I am at a stalemate. THEY WONT ALLOW ME INTO MY ACCOUNT EVEN WITH THE CORRECT ID INFO! THEY WANT MY CREDIT CARD INFO AS WELL…JUST TO GET INTO MY ACCOUNT AGAIN. I thought that is what our personal ID info was for…access? Then we use our credit card info ourselves? After reading about your problems, I may just let it ride and forget my Paypal Account. But then how does a Canadian buy on Ebay? Money orders are the closest thing to cash but not all sellers would take them. Anyway,I realize you cant help me but I guess I just had to vent my anger. But I guess I was lucky, as I just lost my account not any money Hmm,Looks to me like a new and evil force has taken over this company. Have a nice day

Submitted By:: Elmer

Location-: Canada

4 thoughts on “Paypal won’t let me access my account
  1. angelo nieves on

    I have the same identical problem, my be next level is notified the FED for star an investigation the way they are operating.

  2. Scwatrick Brummell on

    I am try to login said my e-mail was not right. and my my must confirm my credit card code was 3657. now how do I stop the nightmare.

  3. Richard B. Pelton on

    I changed email server and wished to make the change. I also have a new Visa account and wished to report that and remove all others. My bank account is still valid so I don’t need to change that. But your process is very difficult and keeps kicking me out for time. Mt recent transaction still worked because my checking account was still valid, but I want to update my profile ,etc. to preclude future problems. Help!

  4. Britt on

    The credit card on file is VERY old, and I do not have it anymore. How am I supposed to know an old credit card number for verification into my account to update my account to a new card number?? ALSO, how can i delete my paypal account since I will never be able to use it again it looks like, but its taking up my e-mail address and I cant register for a new paypal account!!!!

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