: Thursday, August 25, 2011, 8:58
Paypal holds money and customer service dishonest
Paypal decided to place a 21 day hold on my funds. The 1st time I called and was told that this hold is a new policy that applies to everyone and because I am fairly new it applies to me. I have had my e-bay/paypal account for over 5 years.
2nd call about the hold I was told to update my credit card so I did and it was not released.
3rd time I sent an e-mail and was told that as soon as the package was delivered it would be released. The package was delivered last week.
I always ship packages the next day, always have and always purchase confirmation on shipping. I have no open disputes or open cases. There is something goin on with the way they conduct their business and It is not right to hold peoples money. I told them if it was not released by this week I am closing my account with e-bay and paypal and start trading on craigslist.
This is very frustrating and unprofessional. I don’t like being lied too.
Submitted By:: Sheryl
Location: Highland, Indiana